Tandem Health is designed to assist healthcare providers in efficiently creating draft medical documentation. By transcribing and summarizing patient interactions, the service reduces administrative burdens while maintaining clinician oversight. Tandem Health serves as a support tool to streamline documentation, but it does not replace the professional judgment or expertise of healthcare providers. Clinicians are responsible for reviewing and finalizing all outputs.
Tandem Health must be used responsibly and in line with its intended purpose of creating accurate, editable drafts of medical notes.
User Responsibilities:
• Review and Edit Notes: Ensure all draft notes are reviewed, corrected, and verified for accuracy before inclusion in patient records or Electronic Health Records (EHR).
• Professional Judgment: Rely on professional expertise when using outputs from Tandem Health. The service is a support tool, not a replacement for clinical decision-making.
• Compliance: Use Tandem Health in accordance with applicable laws, regulations, and clinical standards in your jurisdiction.
Prohibited Actions:
Users must not:
• Input false or misleading information into the system.
• Attempt to use Tandem Health to generate medical diagnoses, treatment recommendations, or advice.
• Engage in actions that compromise the security, integrity, or performance of the service (e.g., reverse-engineering or tampering with the system).
• Share access credentials or allow unauthorized individuals to use their account.
• Use Tandem Health for purposes outside its intended use.
Any violation of these terms may result in suspension or termination of access.
Tandem Health employs AI to assist with transcription and drafting but has certain limitations.
• Draft Generation Only: Tandem Health provides draft notes for review. These drafts are not intended to replace the clinician’s review or decision-making.
• No Medical Advice: The AI does not provide medical advice, make clinical decisions, or suggest treatments.
• Not a Medical Device: Tandem Health is not classified as a medical device and should not be relied upon for direct patient care.
Healthcare providers are fully responsible for the accuracy, quality, and relevance of final documentation.
Tandem Health is committed to safeguarding patient and user data in compliance with applicable privacy regulations such as patient data safety laws and GDPR.
Your Responsibilities:
• Use the service in compliance with data privacy laws.
• Protect access credentials and ensure that devices used for Tandem Health are secure.
• Promptly report any suspected security breaches.
Tandem Health processes user data only for the purpose of delivering the service and does not share or use data for any other purpose without explicit user consent.
While Tandem Health aims to generate high-quality drafts, it is the user’s responsibility to ensure their accuracy and relevance. AI-generated content must always be reviewed and verified by a qualified healthcare professional before use.
Tandem Health is committed to maintaining reliable service availability. Scheduled maintenance periods are communicated in advance, and efforts are made to minimize disruptions.
We welcome user feedback to improve Tandem Health. Any feedback provided may be used to enhance the service, with resulting updates and features remaining the property of Tandem Health.
If you encounter issues with Tandem Health or suspect misuse of the service, please report them promptly through the built in support or to support@tandemhealth.ai for investigation and resolution.
Tandem Health reserves the right to update this Usage Policy as needed. Users will be notified of significant changes, and continued use of the service constitutes agreement to the revised terms.
For any questions, concerns, or support inquiries, please contact us over the built in suport or support@tandemhealth.ai.
By using Tandem Health, you acknowledge that you have read, understood, and agree to this Usage Policy. Thank you for choosing Tandem Health to support your practice!