This site is provided by Tandem Health AB. Tandem Health ("we", "us", "our"). We use cookies to make our website work properly, improve your experience, and help us understand how our site is used.

This Cookie Policy explains what cookies are, which ones we use, why they are used, and how you can control them. Tandem Health is responsible for placing cookies on this website and is the data controller for the processing of your personal data collected via cookies when you visit tandemhealth.se, tandemhealth.ai, and app.tandemhealth.ai. For more information about how we process your personal data, please see our Privacy Policy.

1. What are cookies?

Cookies are small text files that a website saves on your computer, phone, or tablet when you visit it. When you visit the site again, the cookie allows that site to recognize your browser. This way, the information you previously provided can be retrieved. Cookies may store user preferences and other information to enhance your experience on the site or be used to track you when you navigate to other sites.

There are two types of cookies, session cookies and persistent cookies. On our website, we use both types of cookies. 

Session cookies are stored temporarily on your device when you visit and browse a website and automatically expires when you close your browser. These cookies are designed to hold information that is relevant only for the duration of your visit to our website.

Persistent cookies are stored on your device for a certain period of time. These cookies remain stored on your device until they are either deleted by you or by the server that instructed your web browser to set them. The duration for which each cookie is stored is labelled accordingly in the tables below.

Furthermore, cookies can be divided into first-party cookies and third-party cookies. First-party cookies are set by us while third-party cookies are set by a different provider. On our website, we use both types of cookies.

2. What cookies we use

For an overview of the cookies Tandem uses, see “Cookies used.” We use four types of cookies - here is what each of them does:

Strictly necessary cookies - always active

These cookies are essential for the website to work. Without them, you cannot log in, move between pages, or use core features. These cookies are set automatically because the website cannot function without them.

Settings cookies - optional

These cookies remember your preferences and personalise how the site behaves, such as keeping you connected to our support chat. We only set these after you give us permission.  

Analytics cookies - optional

These cookies help us understand how visitors use our website, for example, which pages are visited most or where people leave. This helps us improve our site. We only set these after you give us permission.

Marketing cookies - optional

Marketing cookies are used to track visitors across websites to display advertisements that are relevant to you. We only set these after you give us permission. 

3. Your control of cookies

You have the right to decide whether to accept or reject cookies that are not strictly necessary. Refusing optional cookies will not affect your ability to use the core features of our website.  You can update your cookie preferences whenever you want by either:

• Clicking “Cookie Preferences” on the banner that appears when you enter the site.

• Changing your already selected preferences in the section below. You can adjust which categories of cookies you allow.

• Restricting cookies by altering your browser settings. You should visit your browser’s help menu for more information.

You may withdraw your consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

4. Changes to this policy

We may update this policy from time to time for example, when we add new cookies or when the law changes. If we make significant changes, we will notify you through the website. 

5. Contact us

If you have any questions about this Cookie Policy, please email Tandem Health at support@tandemhealth.ai. When contacting us about your consent, please indicate your consent ID and consent date.