Familjeläkarna is a leading primary care provider in Sweden, with 23 clinics and more than 750 healthcare professionals. With a strong presence across the country, they offer high-quality, team-based care through doctors, nurses, psychologists, and other clinicians.

The challenge

Familjeläkarna was looking for a way to reduce the administrative burden on its clinicians. Traditional documentation methods like dictation and manual transcription were time-consuming and often led to backlogs. This limited patient capacity, added to clinicians' daily stress, and reduced time for direct patient care.

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“The pace is high, and the range of patient concerns is broad. We often faced overwhelming backlogs of notes to review and sign.”

Camilla Bergman, Medical Doctor at Familjeläkarna

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How they solved it using Tandem

Familjeläkarna adopted Tandem’s AI medical scribe across multiple roles and clinics. Tandem captures conversations during patient visits and automatically drafts accurate, structured notes in real time. Clinicians began verbalizing their examinations, which Tandem transcribes instantly, allowing them to stay fully present with the patient while reducing the time spent on documentation.

The solution was rolled out to doctors, nurses, and psychologists, making it a cross-professional tool for smarter, more efficient care.

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“With Tandem, I’m saving 5 minutes on every patient visit.”

Emma Wallin, Nurse at Familjeläkarna

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The result

Tandem has helped Familjeläkarna’s clinicians save up to 1 hour per day. That time is now spent on what matters most—patients. By reducing admin time, clinicians can see 1–2 more patients each day, with less stress between visits and a more sustainable workday.

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“Many patients feel that you’re more aware and present in the examination—it’s made a bigger difference than I expected.”

Mattias Lejon, Medical Doctor at Familjeläkarna

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With AI-powered documentation from Tandem, Familjeläkarna has boosted patient capacity, improved the clinician experience, and enhanced the quality of care.