Chirurgie München Nord cut evening documentation from three hours to 30 minutes
At Chirurgie München Nord in Munich, consultations run back to back across a 10 to 12 hour day. Documentation used to pile up into the evening. Since the team introduced Tandem's AI medical scribe, that's changed. Notes appear on screen during the consultation, in standard written German, whether the conversation was in Croatian, Arabic, Turkish, English, or French.
Type:
Specialist surgical practice
Specialties:
Trauma, hand & arthroscopic surgery
Location:
Munich, Germany
83%
Less time on evening documentation
2.5 h
Saved per day, per clinician
5+
Patient languages supported in consultation
About Chirurgie München Nord
Chirurgie München Nord (CMN) is a specialist surgical practice in Munich, covering trauma surgery, hand surgery, and arthroscopy. The practice sees a wide mix of patients, with consultations running back-to-back across a 10 to 12-hour day. Sebastian Sepp has been a partner at the practice since 2016.
The challenge: documentation that kept getting left behind
At Chirurgie München Nord, appointments can be as short as seven minutes. Documentation was always the lowest priority. Notes that didn't get written during the day got written at night. Medical assistants spent an estimated six to seven hours a day on documentation alone. For staff who spoke German as a second language, medical writing added another layer of difficulty. The result was predictable: notes were often incomplete, rushed, or too brief.
"It was never enough. That was a big issue, which is why we kept looking for solutions."
— Sebastian Sepp, Partner, Chirurgie München Nord
How Tandem fits into the consultation
The introduction came through an unexpected encounter. A patient at CMN turned out to work at Tandem. The conversation shifted to a demo, and the practice was convinced within days.
Tandem's AI medical scribe runs throughout the consultation. Sebastian conducts the visit as normal and narrates what he examines. The structured note appears on screen without any typing. Tandem handles consultations in Croatian, Arabic, Turkish, English, and French, and produces structured notes in standard written German throughout.
"You're having a conversation with a patient and suddenly you have everything on the computer. The rest happens by itself."
— Sebastian Sepp, Partner, Chirurgie München Nord
The impact at CMN
Medical assistants are no longer tied up to documentation throughout the day.. CMN doesn't need to assign a dedicated assistant to each doctor for every shift. And the evenings look different too. Before Tandem, reworking incomplete notes took two to three hours. Now it takes around 30 minutes.
A change unlike any other
CMN has been through many changes: digital radiology, new telephone systems, new software. Each brought incremental improvements but none fundamentally changed how the practice operates.
"It's a quantum leap in the organisation of the practice."
— Sebastian Sepp, Partner, Chirurgie München Nord
