Doktor.se is one of The Nordic's largest healthcare providers, combining digital consultations with in-person clinics. Their hybrid model serves millions of patients across the country.

The challenge

With over 2.5 million patient visits annually and 25+ physical clinics, Doktor.se needed a way to reduce the documentation burden on their clinicians. Admin tasks were taking valuable time away from patient care and contributing to stress in a demanding work environment.

As one of the largest healthcare providers in the Nordics, having 2.5 million patients visits annually and 25+ clinics, Doktor.se was looking for ways to improve efficiency and create more space for patient care. Like many healthcare organizations, they saw an opportunity to reduce the time clinicians spend on documentation, without disrupting the way they work.

How they solved it using Tandem

Doktor.se started using Tandem to support their clinicians with AI-powered documentation across both digital and in-person care. Tandem runs quietly in the background during consultations, drafting accurate, structured clinical notes that are ready for quick review and one-click transfer to the EHR. The solution fits smoothly into existing workflows, keeping patient safety and data protection front and center.

‍

“With Tandem’s AI solution, we can fully focus on the patient instead of thinking about what to write or dictate."

Matilda Lundblad, CEO at Doktor.se Digital & Doktor24

‍

The result

The clinicians at Doktor.se have already used Tandem to create over 10,000 notes. The result is more time for patients, 1-2 hours less spent on daily admin, and a smoother day-to-day for clinicians. By combining smart technology with clinical expertise, Doktor.se continues to lead the way in delivering high-quality, sustainable care.