No. CDS retrieves from licensed, externally maintained guideline sources and doesn’t learn from patient queries or consultations. Patient data is processed strictly within the Data Processing Agreement with each customer, and never leaves the agreed boundary or is shared across organisations. Feedback and complaints are taken as input under MDR obligations.

Tandem’s Clinical Decision Support is live across Europe and the UK today. Access is rolling out gradually to selected customers. Request early access on this page.

Yes, that’s a core feature of Tandem's CDS. Upload your protocols, care pathways, and formularies. Tandem indexes them so they’re queryable alongside national sources in the same interface. A clinician asks one question and gets answers drawn from both, with each source attributed. Uploaded content stays within your organisation.

The baseline includes authoritative clinical guidelines and drug references, selected for safety. Local and national sources are being added market by market. Clinics can also upload their own local guidelines from day one.

Tandem’s CDS works during the visit, in the same sidebar that documents the patient case. Clinicians ask free-text questions in plain language and get a chat-style answer, with intent understanding, fuzzy matching, and tolerance for typos that keyword search doesn’t have. Every answer is attributed to its source.

Tandem’s Clinical Decision Support (CDS) is a Clinical Decision Support System (CDSS): medical device software that helps European clinicians answer clinical questions in a chat interface, using validated medical sources. It sits inside the same Tandem solution clinicians already use for documentation, alongside the AI Scribe.

Yes. Tandem’s Clinical Decision Support is CE marked under the European Medical Device Regulation (EU MDR) as a Class IIa medical device. It’s the first Clinical Decision Support product to achieve EU MDR Class IIa certification as a standalone medical device.

Sì. Supportiamo tutti i sistemi di cartelle cliniche basati sul web e un numero in costante crescita di quelli nativi (desktop). Le nostre integrazioni con un solo clic rendono la configurazione rapida e affidabile. Se il tuo sistema di cartelle cliniche non è supportato, contattaci e possiamo aiutarti a configurare l’integrazione.

Tandem supports the major European diagnosis, procedure, and billing frameworks, including ICD-10, ICD-9, ICD-11, ICPC-2, SNOMED CT, KVÅ, CCAM, OPCS-4, NKPK, EBM, GOÄ, NGAP, TARDOC, NordDRG, ISF, LOINC, QOF, and Orphacodes. ICD-10 is currently certified as a Class IIa medical device under EU MDR. Other frameworks are in active certification or supported via the platform's extensible architecture, with the right framework selected per market and clinician.

Sì. L'assistente di codifica di Tandem è marcato CE come dispositivo medico di Classe IIa ai sensi del regolamento europeo sui dispositivi medici (Medical Device Regulation, EU MDR). È classificato in base alla Regola 11 dell'Allegato VIII, che copre il software che supporta le decisioni cliniche laddove l'impatto non causi la morte, un deterioramento irreversibile o un intervento chirurgico. La certificazione significa che la funzionalità di suggerimento di codifica è stata formalmente valutata rispetto ai requisiti MDR per la sicurezza clinica e l'uso previsto.

Before the note is signed off, Tandem flags missing supporting codes (such as an external cause code for an injury) and invalid combinations that wouldn't pass billing review. Clinicians resolve these inside Tandem during the visit, while the documentation is fresh, rather than dealing with retrospective corrections after the fact.

Tandem suggests codes; the clinician confirms them. This is by design, not a workflow limitation. Under EU MDR human oversight requirements, codes that affect the medical record and reimbursement need clinician judgment, not unverified automation. In practice, confirming a ranked, pre-validated suggestion takes a click. Reviewing pre-filled codes is faster than typing them in from scratch, and clinicians remain accountable for what enters the record.

Tandem integrates with 100+ medical record systems used across Europe, including the most common systems in Sweden, Germany, France, the UK, Spain, the Netherlands, the Nordics, and the Baltics. Once codes are confirmed, they transfer to the medical record system with one click, into the appropriate field. Custom integrations are available for regional or local requirements not covered by standard connectors.