Committing to data security, privacy and clinical safety

Care organizations trust us to process their sensitive health data, and we recognize that this trust is earned through an unwavering commitment to data security, privacy, and clinical safety. From the very start, we have embedded these values into our operations. This approach helps us remain a dependable partner in an evolving healthcare landscape.

Lay foundations with security & privacy in mind

We have prioritized security and privacy from day one, ensuring they guide both our engineering and organizational efforts. By doing the groundwork early, we avoid ingrained bad habits and maintain clear oversight of where and how data is processed. This careful approach not only helps keep patient information safe but also leads to more efficient, stable software development. Ultimately, starting off on the right foot makes it easier to adapt as needs and technologies evolve.

Continuously monitor and challenge

Maintaining best practices means acknowledging they will change over time, which is why we regularly review and refine our processes. We work closely with an external Data Protection Officer, ensuring privacy and security remain central to our decision-making. In addition, we incorporate external audits and regular penetration tests into our routines, verifying that our defenses remain robust. By challenging ourselves to improve, we hold true to the highest standards at every step.

Prove commitment with external certifications

We don’t just claim to meet high security standards — we verify it through leading industry certifications. Investing into obtaining ISO 27001 certification ensures we manage sensitive information methodically and responsibly, while Cyber Essentials confirms we have strong defenses against common cyber threats. These certifications are not one-time efforts; we continually re-evaluate and improve our practices to keep pace with changing risks. By embracing these benchmarks, we show our partners that our dedication to security is both genuine and measurable.

Ensure clinical safety from a medical perspective

In healthcare, it is also crucial to consider how data handling may impact the actual care provided. To this end, we collaborate with an external Clinical Safety Officer who reviews how our product is used, how information is displayed, and how it might influence patient care. By integrating these insights, we ensure appropriate safeguards are in place to prevent potential harm. This careful attention to clinical context helps us provide products that positively impacts healthcare, without compromising safety.

Our commitment

As healthcare standards, regulations, and technologies continue to shift, we remain committed to going above and beyond. We see protecting sensitive data and ensuring clinical safety as central responsibilities, not optional extras. By continually refining our practices and staying informed about emerging legal and technological developments, we position ourselves as a trusted partner to our customers. In doing so, we reinforce the confidence that care organizations place in our ability to uphold the highest standards of data security, privacy and clinical safety.

Oliver Åstrand
CTO & Co-Founder, Tandem Health

Oliver Åstrand
As Tandem's CTO & Co-Founder, Oliver leads our AI and technology efforts with a sharp focus on advancing the capabilities of our ambient scribe.
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