From 10,000+ notes to 1 hour gained daily: Doktor.se lightens admin pressure with Tandem
Doktor.se stands among the Nordic region’s largest hybrid healthcare providers—combining digital consultations with in-person care. With over 1,250 clinicians across more than 25 clinics and 2.5 million patient visits annually, they needed a way to ease the documentation burden on staff—without disrupting workflows or compromising safety. Tandem delivered.
Medical record system:
Platform-agnostic
Type:
General Practitioner
Clinicians:
1,250+
2.5 million
patient visits annually
10,000+
notes generated with Tandem
1–2 hours
time saved per clinician per day
At a glance
Organization size: 1,250+ clinicians across 25+ clinics
Patient visits: 2.5 million annually
Documentation output: 10,000+ notes generated with Tandem
Time saved: 1–2 hours per clinician per day
Workday impact: smoother flow and less stress for clinicians
The Challenge: Admin overload amid growing patient demand
Doktor.se clinicians were overwhelmed by administrative tasks. With 2.5 million patient visits annually, documentation consumed hours each day—squeezing time with patients and increasing stress. They needed a solution that wouldn’t disrupt their hybrid digital/in-clinic workflow.
The Solution: AI scribing across both digital and physical care
Tandem’s AI medical scribe quietly operates during consultations—whether virtual or in-person—drafting structured, accurate clinical notes. Clinicians review and send notes to the EHR with one click. The integration is seamless, secure, and preserves patient trust.
“With Tandem’s AI solution, we can fully focus on the patient instead of thinking about what to write or dictate.”
– Matilda Lundblad, CEO at Doktor.se Digital & Doktor24
More time, less stress, better care
10,000+ notes generated to date
Clinicians save 1–2 hours per day, redistributing time to patients
Workflow smoother and less stressful for staff
Documentation remains accurate, structured, and patient-safe
Scaling across 25+ clinics
Tandem started as a pilot and quickly scaled—now in daily use across all of Doktor.se’s centers. The clinical community adopted it rapidly, appreciating the efficiency gains and patient-first focus. The result: a transformed note-taking experience across the network.
Building a safe, clinician-first AI partnership
Doktor.se and Tandem designed their partnership around two core principles: safe AI use and clinician enablement. Tandem integrates seamlessly yet securely, keeping medical guidelines and data privacy at the forefront. Together, they’ve created an AI tool that respects clinical judgment and enhances care delivery.
“For us, it’s essential that new technology enhances healthcare without cutting corners on medical guidelines or data protection. With Tandem’s AI solution, we can reduce the administrative burden in a structured and patient-safe way.”
– Filip Saxena, Chief Medical Officer, Doctor.se
