The first NHS multi-trust procurement will give 10,000+ clinicians access to Accurx Scribe powered by Tandem, supporting 2.5 million yearly outpatient visits

More than 10,000 clinicians are preparing for a fundamental shift in how they work as University Hospitals of Leicester and University Hospitals of Northamptonshire, have become the first NHS Trusts in England to jointly procure ambient voice technology. Deploying Tandem's scribe at scale will alleviate administrative burden and increase efficiency, allowing clinicians to focus on care, improving hospital flow and ultimately create better patient experience.

As part of the four-year agreement, more than 10,000 clinicians across acute hospitals and community services will gain access to Accurx Scribe, powered by Tandem, supporting around 2.5 million appointments each year.

Tandem's AI scribe was selected from a shortlist of 5 AVT vendors. following a four month long procurement process which started in July 2025. Evaluators commented on Tandem's product capabilities, clinical safety, and implementation plan. We feel strongly that winning this process demonstrates the industry-leading quality of the Tandem product offering.

The rollout reflects a broader shift across the NHS: redesigning clinical documentation so that work is completed during the consultation, rather than spilling into evenings and weekends.

How ambient technology can improve documentation within secondary care

In hospitals, quality documentation is fundamental to patient care, but currently, clinical admin can take up to 40% of clinician time. Clinics are busy, often overbooked and clinicians are increasingly stretched - resulting in a documentation overrunning clinics, a backlog of letters and work running into into evenings and weekends. Over time, that pattern affects staff wellbeing and reduces usable capacity within the working day.

This also results in fragmented clinical care, with letters not being completed in the 7 day target set by NHSE, GPs not receiving information about their patients and patients not receiving letters about their care in good time.

The pilot showed clinicians could finish documentation in minutes

During our pilot with UHL, we closed this gap. Using ambient voice technology powered by Tandem, clinicians were able to complete letters within minutes following the consultation, these letters were then sent to the patient and GP on the same day, closing communication gaps and improving patient care.

We went beyond outpatient settings, supporting clinicians in multiple workflows including MDTs, outpatient procedures, operating theatres, ward rounds and acute reviews. Supporting a wide variety of allied health professionals, including nursing staff, clinicians, dieticians, clinical nurse specialists and more.

In the pilot, we achieved the fastest clinician adoption of any of the five vendors evaluated. Clinicians saved an average of 8 minutes per patient and reported 25 minutes less overtime per day. On a 10-point Likert scale rating ‘how mentally taxing clinical documentation feels’ (1 = not taxing, 10 = extremely taxing), scores fell from 7.0 to 3.4 with AVT, supporting improved wellbeing and reduced burnout.

The rollout showed how ambient documentation fit into NHS operational plans

The potential efficiency gains and improvements to care that we demonstrated here are increasingly being nationally recognised. The NHS three-year operational plan calls for providers to deploy ambient voice technology at pace, linking administrative burden directly to workforce sustainability and access to care, and aligns with the NHS 10 Year Plan’s ambition to automate clinician note-taking so more time can be redirected to patient care

This AVT roll out in Leicester and Northamptonshire is designed around that reality: reducing the work that follows the consultation, rather than asking clinicians to squeeze more into already stretched sessions.

What this signals for the future of clinical work

England’s largest AVT rollout in secondary care shows what becomes possible when documentation is redesigned at system level: capturing clinical conversations as care happens, reducing the work that follows the consultation, and restoring time to the working day.

For clinicians, that means less admin drag and more predictable end times. For patients, it means faster, clearer communication after appointments and better continuity from the moment they leave the consultation. We're giving clinicians time back to spend where it really matters: With their patients, not their keyboard.